Q: HOW DO PLUCK POINTS WORK? (Visit our Pluck Points page for more details)
A: Know what tastes great? Tea. Know what tastes even better? Free tea! Check your balance and redeem your points for a range of coupons any time by clicking 'Pluck Points' at the top of the page. Earn points with every order. ($1 CAD spent = 1 point earned)
You can also earn points for referring friends. You will earn $10 CAD off when they place their order, and they'll also save $10 CAD. Win win! We've added lots of new ways to earn, including social sharing and, of course, birthdays.
Q: WHAT SAFETY CERTIFICATIONS DOES PLUCK TEA HAVE?
A: Learn more about our commitment to quality, safety and certifications here.
Q: WILL MY PLUCK POINTS EXPIRE?
A: Points expire 12 months from the date they are earned.
Q: HOW DO I APPLY A DISCOUNT CODE TO MY ORDER?
A: If you have a discount code you would like to use, there is a spot to add it on the checkout page. Once you click ‘checkout,’ there is a box on the right-hand side of the page that says, ‘gift card or discount code.’ Add it in here and make sure to click ‘apply.’ Note that only one discount code can be used per order.
Q: I HAVE TWO DISCOUNT CODES. CAN I APPLY BOTH TO MY ORDER?
A: Discount codes are limited to one per order, including Pluck Points discount codes.
Q: ARE MY DISCOUNT CODES REFUNDABLE?
A: Discount codes are non-refundable.
Q: I HAVE NOT SIGNED UP FOR PLUCK POINTS BEFORE, BUT HAD MADE ORDERS IN THE PAST. CAN I GET MY POINTS FROM THOSE ORDERS?
A: Yes, if you use the same email to sign up for Pluck Points your points from previous orders will automatically populate.
Q: ARE WHOLESALE ORDERS ELIGIBLE FOR PLUCK POINTS?
A: No, Pluck Points is not available for wholesale orders.
Q: DO YOUR TEA BAGS CONTAIN PETROLEUM BASED PLASTIC?
A: No. Our woven tea bag material is plant–based and made from non–GMO sugar cane.
Our tea bags are 100% compostable and biodegradable. Find out more about our tea bags here.
Q: HOW MUCH CAFFEINE IS IN MY TEA?
A: When preparing tea, several factors will impact the amount of caffeine in your cup:
- Water temperature. The hotter the water, the more stimulant will be extracted.
- Time. The longer you steep your tea, the bigger the buzz.
- Tea type. Steeped black teas have higher levels of theine than green teas for a few reasons: Higher steeping temperature. Longer steeping times. There is also some research showing that the longer oxidization process that black tea undergoes makes caffeine easier to extract.
- Tea blend ingredients. Are you drinking a pure tea (100% camellia sinensis) or a blend of tea leaves with other ingredients such as fruit, spices, herbs, or flowers? The lower the proportion of tea leaves, the lower the caffeine - as herbal ingredients do not contain caffeine.
Black Tea – 45mg
Green Tea – 18mg
Herbal Tea – 0mg
Q: WHAT ARE NATURAL FLAVOURS?
A: Not all flavours are created equal. We only use natural flavours (never artificial) which are derived from plant–based ingredients and are Organic Compliant, Certified Vegan and Kosher.
They are alcohol based (from corn), and formulated by a premium natural flavour provider. We apply the flavours to the tea leaves in a fine mist, and the alcohol quickly evaporates away – leaving the pure flavour behind.
Tip: You can try making your own natural flavours at home by using a neutral sprit (vodka for example) and soaking fruits, spices, or fresh botanicals in it. Vanilla bean is an excellent ingredient to try.
Looking for flavour-free teas? Look no further.
Q: DO YOU USE ARTIFICIAL FLAVOURS IN YOUR TEAS?
A: No. We only use natural ingredients and flavours. Our natural flavours are exclusively alcohol-based, never propylene glycol.
Q: HOW DO I ADD A ONE TIME PURCHASE TO MY SUBSCRIPTION ORDER? Visit our Tea Subscriptions page for more details)
A: If the renewal date for your subscription order is coming up, and you would like to add a non-subscription item to the order, you can place a separate order for the new item. Instead of shipping the order, choose the 'pick up' option (to avoid shipping fees), and add a note for us from the cart page letting us know that you would like to add this in with your upcoming subscription. When your subscription order is generated, we will combine the two orders!
Q: HOW IS YOUR TEA LOCAL?
A: At Pluck, we proudly highlight local and Canadian grown ingredients in our teas.
Examples include Prince Edward County lavender, Chocosol cocoa nibs and shells, Ontario ginseng, and Nova Scotia berries. We are always on the lookout for new ingredients to showcase in our premium blends. Find out more here.
We blend and pack in Toronto, and make all tea bags in our facility.
Q: WHAT’S WITH THE NAME?
A: Pluck is the first measure of quality in tea production. Tea is traditionally harvested by hand–plucking, and the crop is graded by its ‘pluck’. We’re pretty big on quality.
Pluck also has a second meaning: a person with ‘pluck’ is spirited, determined, and courageous. Our mission is to become the bravest and boldest tea company in the world. Plucky indeed.
Q: I AM A BIG FAN. WHERE CAN I BUY YOUR TEAS?
A: We've published a handy interactive map here. If you don't see a retailer close by, the best place to find our complete lineup is right here on our website - and we offer free shipping for orders over $60.
Q: CAN I STOP BY YOUR OFFICE TO PICK SOME UP?
A: Our facility in midtown Toronto is open by appointment only, but we are always happy to accommodate pick–up orders. Please place your order online and select 'pick up' on checkout. We will send you an update by e-mail when your order is ready and waiting! Pick up is available M-F from 9-4pm only. We are not open on weekends or statutory holidays.
Q: WHAT ARE THE HEALTH BENEFITS OF YOUR TEAS?
A: The benefits of tea consumption are well documented, and new health studies are being published all the time.
The Tea Association of Canada (www.tea.ca) is a great resource for the most up-to-date material.
Q: DO YOU USE NUTS IN YOUR TEAS? HOW ABOUT GLUTEN?
A: We do not include nuts in our blends, and nuts are not permitted on premises.
The ingredients we blend with do not include gluten. This includes all natural flavours where applied.
We follow strict allergen guidelines, however we are not certified ‘Nut-Free’ or 'Gluten-Free' at this time.
Q: ARE THERE ORANGES IN ORANGE PEKOE?
A: No. Never have been, never will be.